REFUNDS & RETURNS:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you have received the wrong item.
When reporting damaged items, please email us and include photos of the damage as soon as possible after delivery. We would love to hear from you and make the situation right.
**PLEASE NOTE: Refunds will not be processed for damages reported more than 14 days from order delivery date.
Missing Orders | Missing or Lost in Transit
Should you not receive your order in a timely manner, please start by checking the tracking information. Often times packages are marked as delivered before they are actually dropped off by a carrier. Should you receive a delivery confirmation without a package arriving, please wait 24-48 hours to see if the package arrives.
If your shipment has not arrived despite being marked as delivered, after waiting a short period of 24-48 hours as mentioned, please notify us within 2 weeks of the order being marked as delivered. We may be unable to assist in trying to file claims or open carrier investigations if notified after 3 weeks since the package was marked as delivered.
In this case, the quickest way to get the products you ordered would be to place a second order. Should the opened shipping claim/investigation find that the original package was lost, we would then be able to issue a refund for the initial order.
Returns & Exchanges
If you believe you need to return items, please email our customer team with the situation. If accepted, we’ll email you a prepaid return label via Canada Post, which we will ask you to print and affix over the original shipping label. The box may then be dropped off at a Canada Post Office location.
We can only accept items for exchange when they are returned in the same condition that you received it, unopened, and in their original packaging. You’ll also need the receipt or proof of purchase. To arrange a return, we must be contacted from the email address used to place the order.
If you accidentally ordered the wrong item and would like to exchange, the fastest way to ensure you get what you want, is to notify us of the exchange request, and then make a separate purchase for the new item. Once we review the exchange request, if a return is authorized, once the incorrectly ordered item is returned we can process a refund.
To inquire about returns or exchanges, please email us.
Shipped to Incorrect Address:
The shipping address for orders are electronically and automatically copied to the Shipping label for your package as entered during the Checkout. No member of our team hand-enters shipping addresses.
Should you incorrectly enter your address during Checkout, please place a new order with the correct information, and notify us of the incorrectly-entered address. We will do our best to get the products from the incorrectly addressed order back to our facility. If we are successful, and those products are returned in good condition, refunds may be processed for the product cost only.
For situations outside of the above circumstances, or any questions related to returns, refunds or exchanges, please email us!
Unfortunately, we cannot accept returns on sale items or gift cards.